My Account FAQ's
To update your account information such as your name, email address, or password, login to your Student Dashboard by clicking My Account in the top menu of the website and go to the Edit My Account tab from the left side menu. Make your updates and click Save Changes.
To update your shipping or billing address, select the Edit My Address tab from the left side Student Dashboard menu after logging in to My Account.
You can update and save your preferred payment method by selecting the My Payment Methods tab from the left side Student Dashboard menu after logging into My Account.
You can view your past purchases by selecting the My Purchases tab from the left side Student Dashboard menu after logging into My Account.
To change your password without being logged in, go to the My Account login page and click the Lost Your Password? option. A reset link will be sent to your account email (check your spam or junk folder if you do not receive it).
To change your password while logged into My Account, select the Edit My Account tab from the left side Student Dashboard menu. You will enter your current password and then enter the new password you want to create.
To add your phone number to your account, select the Edit My Address tab from the left side Student Dashboard menu after logging into My Account. Edit or Add the Billing address, and enter your phone number in the Phone field.
Important Note: Please use your cell phone number not your work phone or landline in case we need to contact you about course changes or details (especially, for Live and Live Stream courses).
If you purchased a course or summit, you can access it by logging into My Account and selecting the following tabs on the left side Student Dashboard menu:
- Online Courses: select My Online Courses + All My Summits and go to the My Courses option (Course Materials will be available in the Online Course Materials section in the Institute for Birth Healing main menu).
- Summits: select My Online Courses + All My Summits and go to the My Summits option
- LiveStream Courses: select My LiveStream Course Resource Center
- Live Courses: select My Live Course Resource Center
If for some reason your course is not showing up in your account this may be due to a duplicate accounts issue. Please email us at: email@example.com, and we work on getting this issue resolved as quickly as possible.
If you have more than one account (i.e. logins under different email addresses), let us know, and we can combine them so it will be more convenient for you to access all of your content.
Please email firstname.lastname@example.org and give us the names, email addresses and usernames connected to both accounts and tell us which account you would like deleted.
Your Student Dashboard is the first page you are brought to once you have logged in to My Account.
If you navigate away from the dashboard you can get back to it by clicking My Account in the top menu of the website.
Your Student Dashboard gives you access to all of your IBH account information as well as important announcements and updates related to your account.
Navigate the Student Dashboard using the left hand menu tabs. These menu tabs give you access to your courses and summits, past purchases, account information, payment methods, and more.
Online Course FAQ's
You have lifetime access to all of your online courses! During this time you can retake and review the course as many times as you would like.
Online courses are reviewed and updated annually. You have lifetime access to your course, so we recommend checking in on the course every so often to see the updated techniques and treatments.
The Online Holistic Treatment of the Pregnant Body and Online Holistic Treatment of the Postpartum Body courses were approved for Physical Therapy CEU credit. To receive CEU credit and a certificate of completion you will need to complete the course evaluation and earn a score of at least 70% on the Final Exam. After those steps are complete your certificate of completion confirming your CEU credits will be available for download within your course.
Pregnancy: 7.25 CEU Credit Hours
Postpartum: 8.5 CEU Credit Hours
Course materials for Online Courses can be found by clicking on the Online Course Materials tab in the top menu of the website.
Course materials for LiveStream Courses can be found by selecting the My LiveStream Course Resource Center tab from the left side My Account menu and navigating to your course.
Course materials for Live Courses can be found by selecting the My Live Course Resource Center tab from the left side My Account menu and navigating to your course.
Course evaluations are important for us to gauge what our students are learning and for them to give us any suggestions or feedback that we could use to improve our courses in the future.
Our goal is to use the information from these evaluations to continue to improve our courses and give our students the best experience possible.
We are here to help, so please reach out with questions related to technology issues, account setup, course content, or anything else that you need help with: email@example.com
If a video is glitching, won’t play, or is malfunctioning please email firstname.lastname@example.org. Our team will work to resolve the issue as quickly as possible and will let you know once the issue is resolved.
If you are having technical issues or have questions about quiz content please email email@example.com.
If you have a question on a specific unit please email firstname.lastname@example.org and leave a comment on that unit. Leaving a comment at the end of a unit or quiz is especially helpful for content and wording related questions in case other students have similar questions. Thank you for helping your fellow IBH student community!
You will be prompted to download you course certificate after you complete the course evaluation at the end of your course.
If you cannot find the original download of your Course Certificate or need to reprint it, go to your Student Dashboard in My Account and navigate to the completed course that you need your certificate for. Click on the course and click on the last unit of the course. Scroll down to the bottom of the unit content (before the quiz if there is one) and select Download Certificate. Once the certificate opens, you can download it to your computer or print it directly.
Still can’t find it or need further assistance, no worries, we’re here to help! Please email email@example.com with your request, and we will get back to you as quickly as possible.
You have lifetime access to your online courses and can retake them at any time.
To retake a course please email firstname.lastname@example.org so your course can be reset from to the beginning and the quizzes will be available for you to take, again. Videos can be re-viewed at any time without resetting your course.